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Disputed Review FAQ

Below are a few frequently asked questions about WeddingWire's review dispute process. 

Why was my review disputed? 
Reviews can be disputed for many different reasons. Per our Terms of Use, an individual posting their feedback about a business on WeddingWire must have been a legitimate customer of this business. The review dispute process was put in place just to ensure that reviews are written by legitimate clients of vendors and that the review does not violate our Terms of Use in any way.

How do you verify reviews?
To verify reviews, we ask that a reviewer send us either a binding contract with both parties signatures OR a proof of payment. These are the only documents we can accept as adequate proof to verify a review.

Does WeddingWire just remove all negative reviews?
Absolutely not! The key component to maintaining the integrity of our review system is the ability of legitimate clients of vendors to leave ratings and reviews whether positive, neutral, or negative. We will of course verify the reviewer was a legitimate customer of the vendors - we're bound to by our Terms of Use!

Do you only verify negative reviews?
All reviews on WeddingWire, whether positive, neutral, or negative are verified.  In order to protect the integrity of our reviews and ratings, our system utilizes various methods of cross checking reviews to ensure that they are valid. We will however ensure that the reviewer is a legitimate client of the vendor’s once it has been disputed; we’re bound to by our Terms of Use!

Do you verify content of the reviews?
As a third-party neutral venue we try to cater to both vendors and newlyweds as equally as possible and we do not make judgments on the veracity of opinions and statements made in reviews and we do not verify content as again, we’re neutral. The content you write on your review is your own opinion. As long as your review does not violate our Terms of Use, then it will remain posted. 

I wrote this review many years ago, why is the vendor disputing my review now?
Sometimes a vendor is unaware they have a presence on WeddingWire, and therefore disputes negative or unwanted reviews when they locate their account. This is because reviewers are allowed to create "shell' accounts for vendors, if they are not already listed as a business on our site, in order to write a review about their vendor. In this situation, the vendor does not locate their account until after the account has been created. Therefore, we allow vendors to dispute any reviews on their Storefront, regardless of when the review was posted.  

How long do I have to send in the appropriate documentation?
There is no rush! We give individuals a total of 60 days from the date we originally reached out to send in documentation to verify their review.

Why does it take two weeks for my review to be reinstated?
Per our review dispute process, after we receive the appropriate documentation from a reviewer that verifies they were a legitimate customer of a vendors, we notify the vendor that the review they disputed is going to be reinstated in two weeks time. We give vendors this two week span to prepare a response to the review if they would like, or to try to resolve any issues a client might have.

Can I edit my review? 
Of course! You are able to edit your review at any time. For steps detailing how to edit your review, please view this support article: How do I edit or change a review?

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