Why do my DirectMatch leads show a budget of $0?
WeddingWire has updated the way an engaged couple can directly contact you.Your storefront now includes an "Email Me" button. This button will display a quick form that lets engaged couples connect with you more often and much more quickly.Currently, we are not asking for the budget, which is wh ...
- How do you decide my region location?
You are placed as a vendor into a "region" on WeddingWire that may not necessarily be named after your specific city. "Regions" on WeddingWire generally cover a 50 mile radius from the center of a major metro city (Washington, DC, Dallas, Los Angeles, etc.). Sometimes the area is a bit wider, so ...
- NEW! Changes to "My Leads"
My Leads In the My Leads inbox, you will find leads directed at your business from your vendor catalog listing (DirectMatch) and leads that you have purchased from the More Leads tab (SmartMatch). Please take the time to respond to these leads. More Leads Looking for more business in your ...
- How do I stop receiving leads through SmartMatch?
If you choose to stop receiving leads through our SmartMatch system, simply: Log in to your account Click on the 'Leads' tab Click 'Lead Settings' Click on the box below 'SmartMatch Enabled' in order to stop receiving leads through SmartMatch. Click 'Update Information' when finished La ...
- How do I create a lead template?
To create your Lead templates, follow these steps: Log into your account at http://vendors.weddingwire.com Click on "Leads" tab Click on "Lead Templates" Then select, ''Add Templates'' You can use our toolbar to customize lead templates giving that particular couple a sense of your busine ...
- How do I know that brides are receiving my SmartMatch estimates?
Once you submit a SmartMatch estimate, if your status for the lead reads "Sent Estimate", then this means that your estimate has been submitted and the bride has received your estimate. Please make sure that you have received reviews from newlyweds. When the bride initially sees your estimat ...
- How do I tell if I have responded to a lead?
After you have successfully responded to a lead, navigate back to your "My Leads" tab to find your leads. When you view the lead you were just working from, it will be labeled with 'Sent Estimate' in the "Status" column.
- I was contacted by a scam bride. What do I do?
If you think you've been contacted by a scam bride, please send us their contact information, and we will deactivate their account immediately. WeddingWire encourages our vendor members to never send money or bank account information to unknown users.
- Why don't I get a response from leads?
Not receiving a response could be for a number of reasons, but primarily because the couple has chosen to meet with other vendors. We suggest trying to distinguish your business from the others and one great way to have several reviews from satisfied newlyweds. WeddingWire vendors with revie ...
- I invited a newlywed to review my business and I received a message saying her email address was invalid.
Even though the email address was sent via WeddingWire, it is sent from your email address to the bride's email address looking as if you sent the email. If you receive any error message, then the email address is no longer active or spelled incorrectly. Many brides change their email addresse ...
- I received a new lead, what do I do now?
How to View Leads: Log in to your account Click on the "Leads" Tab Click on the Lead number (in the Lead column) Review Lead details Click Purchase for 3 Credits Once you decline a lead, you cannot change this response How to Respond to a Lead: Use the editor and input box to build your resp ...
- If a lead is declined, can I still communicate with them?
If a lead is declined before you purchase it, unfortunately, you will no longer be able to contact them. If you have purchased the lead and can no longer offer services, we recommend contacting them directly via phone or email.
- What is the Private Message Board for? How do I use it?
Vendors have the ability to communicate with engaged couples through WeddingWire's private message board system. This allows for direct communication with the engaged couple if you need to clarify details or require additional information. To access the private message board, follow these steps ...
- Where is the contact information in My Leads?
When you open new leads, you will notice that contact information for the couple submitting the request is not provided. We do this to ensure an enhanced experience for the wedding user. The couple's personal information will become available after the lead has been purchased. TIP: As couples ...
- How do I get leads in my price range?
You can easily change the price values you receive from leads within the Leads Settings of your account. Update your Lead Settings by: Logging in to your account Click on the 'Leads' tab Click 'Lead Settings' Enter a minimum amount and maximum amount (this is the range of leads you will re ...
- What if my past clients have a hard time leaving a review?
If you clients are having difficulties submitting their review, please have them contact us at support@weddingwire.com. We would be glad to walk them through this process.
- What happens if I receive a scam from WeddingWire?
We take scams very seriously at WeddingWire. Scammers look at a number of websites to find potential planners (WeddingWire, search engines, vendor's personal website, etc.) Please send the fraudulent bride's contact information to us via our Contact Form and we will deactivate the account on ...
- What does the "budget amount" mean in a lead?
The budget amount shown for each lead is the amount a couple is looking to spend on that specific service, not their total budget amount.
- Why am I not Getting any New Leads?
If you are not getting any new leads, it could be for a variety of reasons. Common reasons include: Incomplete Storefront - Select 'Storefront' and you can add photos and information about your business to help explain and advertise your services. SmartMatch settings too high- Consider accep ...
- Is there a cost to receive leads?
Currently you may purchase a lead for 3 Credits ( 1 Credit = 1 Dollar) WeddingWire serves as the most intelligent lead generation source for wedding vendors through its innovative DirectMatchTM & SmartMatchTM technology. Here?s how our newly enhanced technology will work: Review details of y ...
